All Jamie Mumford jewellery items come on a card featuring care instructions and are carefully packaged for shipping.

The items listed in our online store are in stock and ready for dispatch. In the unlikely event that an item is not in stock, we will be in touch to issue a payment reversal or update you on when your item will be available.

All orders are shipped with Australia Post.  

Regular post is a flat rate of $11. Orders should be received within 2 business days of shipping to Melbourne metropolitan areas, up to 3-6 business days for other metropolitan areas and from 5 business days for rural areas. 

Express post is a flat rate of $14. Orders should be received within 1-4 business days of shipping to metropolitan areas, and 2-7 days for rural areas. 

Orders are dispatched from our Brunswick studio within one to two business days. Orders placed on weekends or public holidays will be processed and packaged the following business day. Tracking and postage details will be communicated via email at the time of postage. Delivery times are an estimate only and subject to Australia Post services and we will not be liable for any reasonable or unavoidable delay in delivery.

Upon dispatch, all customers will receive notification via email, that includes full tracking information for their parcel. To track your item visit the Australia Post website and enter your tracking number.

We currently only ship within Australia.

Due to hygiene reasons all earring sales are final and are unable to be returned or exchanged. We also are not able to return or exchange if you have changed your mind, so please choose carefully. Please see the product description which lists the size, weight and style of the earrings to determine if the product is suitable for you.

All of our pieces are quality checked but occasionally there may be a fault we didn’t find or your item arrives broken. If this happen please contact us at info@jamiemumford.com within five working days of receiving your parcel. Upon return of the item we can determine the issue and are happy to discuss a potential repair, replacement or refund.

You can reach us anytime via our contact page or email at info@jamiemumford.com. We aim to respond quickly—usually within one business day.

Every piece of Jamie Mumford jewellery is a unique handmade item and as such does require some special care to keep it in perfect condition.

The resin used in our jewellery pieces is very strong and durable. However please take care not to knock or scratch the jewellery on hard or rough surfaces as this may cause the resin to chip or scratch. Resin can discolour when exposed to heat and sunlight so please take care to store your pieces out of direct sunlight and away from high temperatures. To clean resin simply wipe with a soft dry cloth.

 All the metal used in our jewellery is sterling silver. Sterling silver will tarnish with time and is caused by exposure to skin oils, perfumes, chemicals and oxygen. If tarnishing occurs wipe gently with a jewellery cleaning cloth or clean with a suitable silver cleaning agent.

Some jewellery pieces feature other materials such as silicone tassels, which can pickup some dust. To clean simply take a small piece of sticky tape and gently press along the length to remove any dust.

We recommend removing jewellery before sleeping, swimming, exercising or doing household chores to ensure the pieces stay in perfect condition. Apply all beauty products, such as perfume, hairspray or deodorant, before putting on your jewellery. 

When not worn we suggest storing your jewellery in an airtight bag or the jewellery packaging provided.